K-LiT
Refund Policy
Last updated: 31 August 2026
We want you to enjoy every K-LiT order. This policy explains when refunds are available for food orders and membership.
Food orders
Because our meals are freshly prepared and perishable, we cannot accept returns of delivered food. However, you may request a refund if your order is incorrect, not delivered, or arrives in an unsatisfactory condition. Please contact us within 24 hours of delivery with details.
Membership cancellation
You can cancel your K-LiT Membership at any time from the app. Cancellation stops future renewals; the current period remains active until its end date and is non-refundable.
Eligibility
Refunds are considered case-by-case for: failed or duplicate payments, service not received, or a confirmed error on our side. Refunds for change of mind on perishable food are not available.
How to request a refund
Contact us with your order or payment reference and a short description of the issue. We aim to respond within 2 business days.
Timeline
Approved refunds are returned to the original payment method, typically within 5–10 business days, depending on your card issuer.
Request a refund
Have an issue with an order or payment? Reach us with the details.